Returns & Refunds
Our Promise
We take great care in selecting, preparing and delivering fresh flowers. If there is a genuine problem with the quality or condition of your flowers when they are delivered, please contact us and we will do our best to resolve the issue promptly.
Reporting a Problem
If you believe there is a problem with your flowers, please contact us within 24 hours of delivery wherever possible.
When contacting us, please provide:
- Your name and order details
- A brief description of the problem
- Clear photographs showing the flowers and the issue concerned
- Photographs of the original packaging where relevant
Please do not dispose of the flowers or packaging until we have had an opportunity to assess the issue. We may ask for further photographs or require the flowers to be made available for inspection or return.
Fresh flowers are a natural product, so some variation in colour, size, shape and appearance is normal and does not, by itself, indicate a fault or quality issue.
Refunds & Replacements
- We will assess each complaint based on the information and evidence provided.
- Where we establish that the flowers were damaged, faulty, not as described or otherwise failed to meet the required standard when delivered, we will offer an appropriate replacement or refund.
- We may ask you to make the original flowers available for collection or return as part of this process.
- Where a genuine quality issue is confirmed and we require the flowers to be returned, Flair With Flowers will cover the reasonable return cost.
- If no problem with the quality or condition of the flowers is identified, but we nevertheless agree to provide a refund as a gesture of goodwill, the customer will be responsible for the cost of returning the flowers.
- We reserve the right to decline a refund or replacement where we reasonably believe that deterioration or damage occurred after delivery through incorrect care, handling, storage or other circumstances beyond our control.
Change of Mind
Fresh flowers are perishable goods and are therefore not eligible for the usual change-of-mind return or cancellation rights that apply to many online purchases.
If you need to cancel or amend an order, please contact us as soon as possible. Where preparation has not yet begun, we will do our best to accommodate your request.
Once an order has been prepared, personalised or dispatched, cancellation or amendment may not be possible.
Statutory Rights
Nothing in this policy affects your statutory consumer rights.