Privacy Policy
Effective Date: 07 October 2025
At Flair with Flowers, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place orders, or contact us.
1. Information We Collect
We may collect the following information:
- Personal information: Name, email, phone number, delivery addresses, billing information, and any details you provide when placing an order or booking a consultation.
- Technical information: IP address, browser type, operating system, pages visited, and other usage data collected automatically via cookies and similar technologies.
- Communications: Messages you send to us through email, contact forms, or social media.
Note: WooCommerce collects order and account information to process purchases securely. Payment details are handled by secure third-party payment processors.
2. How We Use Your Information
We use your information to:
- Process orders and deliveries.
- Provide customer support and respond to enquiries.
- Personalise your experience on our website.
- Comply with legal obligations.
We do not sell or share your personal data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your data because it is:
- Necessary to fulfil your orders or bookings.
- Required to comply with legal obligations.
4. Sharing Your Information
We may share your information with:
- Service providers who help us run our website or deliver orders (e.g., WooCommerce, payment processors, couriers).
- Legal authorities if required by law.
All third parties are required to handle your data securely.
5. Data Storage and Security
We store your personal data securely and take appropriate measures to protect it from unauthorised access, alteration, disclosure, or destruction.
We retain personal information only as long as necessary to provide our services or comply with legal obligations.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict processing of your data.
- Request a copy of the information we hold about you.
To exercise any of these rights, please contact us at: info@flairwithflowers.co.uk
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience.
Types of Cookies We Use:
- Necessary cookies: Required for basic website functionality (e.g., shopping cart, login).
- Performance cookies: Collect anonymous data on how visitors use our website to help us improve it.
- Functional cookies: Remember preferences such as language or region.
- Third-party cookies: We may use services such as Google Analytics to monitor website traffic and understand visitor behaviour. All analytics data is anonymised and used to improve the website experience.
Managing Cookies:
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. Third-party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date”.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Flair with Flowers
Email: info@flairwithflowers.co.uk
Phone: 01527 857 002
Address: 9 Alcester Road, Studley, B80 7AN